Email bucket@solegrit.io. Bucket is built and supported by one person, so replies come from the person who wrote it — usually within a couple of days.
Post: Chris Tomlinson, trading as SoleGrit, 9 Conway Close, Wirral, CH63 2JT, United Kingdom.
What helps
- What you were doing, and what happened instead.
- Your iPhone or iPad model and iOS version.
- The Bucket version, from Settings › About.
The quickest way is from the app. Tap Something wrong? on a saved log, go to Settings › Report a problem, or shake your phone. It writes an email from your own account with your note, a picture of your screen and a short record of what happened. These can include health details, so you see all of it first and can switch off the picture and any log. How we handle reports.
If you email us yourself, please leave out your health data. We cannot see your diary and don't need a copy of it. If a problem needs detail about your records, the app can produce a diagnostic file that describes the shape of your data — how many entries, which operation failed — without any of its content.
Common questions
More in the FAQ.
Where is my data? On your device and in your own iCloud. Not on our servers. See the privacy policy.
How do I get my data out? Settings › Your data › Export everything. It is a complete, documented file.
How do I delete everything? Settings › Your data › Delete everything. It removes your data from the phone, your iCloud and our server.
Does it work offline? Yes. Logging, the bucket, your history and your patterns never need signal. Smart parsing catches up when you have it.